Frequently Asked Questions
Everything you need to know about creating your dream outdoor space.
What is the typical shipping time for Outsunny furniture?
Most orders are processed within 1-2 business days. Depending on your location, delivery typically takes between 3 to 7 business days via our standard ground shipping partners.
Are Outsunny products weather-resistant?
Yes, our products are designed for outdoor use. We use weather-resistant materials such as powder-coated steel, UV-protected PE rattan, and water-repellent fabrics to ensure longevity against the elements.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return authorization.
Do the gazebos and pergolas come with a warranty?
All Outsunny structures include a standard 1-year limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
Is assembly required for the furniture sets?
Most of our items require some assembly. Each product comes with a comprehensive instruction manual and all necessary hardware to ensure a smooth setup process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.